Transportation Booking Changes Begin July 1, 2022

Important Change in Services

Dear Senior Non-Emergency Medical Transportation (SNEMT) participant,

Due to the simultaneous increase in trip counts and increasing costs we have found it necessary to modify our existing transportation program

• Beginning July 1, 2022 and going forward, Age Well will require all rides to be scheduled at least five (5) business days in advance.

• This change in scheduling will allow us more time to schedule the increased amount of rides we are experiencing.

Should you need to schedule a ride sooner than five (5) business days in advance of your trip:

• You may qualify for the OCTA ACCESS program. OCTA ACCESS can be reached at (714) 560-5956. Please contact them directly for program details, questions, and eligibility determination or visit their website at www.octa.net (click link)

• Many insurance plans, including Medi-Cal, may have non-emergency medical transportation programs available. Please contact your insurance provider for inquiries.

• For additional resources, please reach out to the Orange County Office on Aging’s Information and Assistance call center at (800) 510-2020.

Sincerely,
Amie Reynoso
Transportation Director

You can download a copy of the announcement above, to keep or print for your records by clicking the button below. ​

Visit the Transportation website page of your choice

On the transportation webpage you will find an updated guide & application which explains the changes listed above. Click the button of your choice below.

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